Where's My Criterion?

The scuttlebutt on Criterion, Eclipse, and Janus Films. Lists and polls are STRONGLY discouraged.
Post Reply
Message
Author
User avatar
Murdoch
Joined: Sun Apr 20, 2008 11:59 pm
Location: Upstate NY

Re: Where's My Criterion?

#801 Post by Murdoch » Wed Apr 27, 2011 1:47 pm

Boo

(damn new page)

rrenault
Joined: Wed Nov 17, 2010 3:49 pm

Re: Where's My Criterion?

#802 Post by rrenault » Wed Apr 27, 2011 3:00 pm

How long does this sale last? I'm hoping they'll honor the discount price even they're unable to ship it until the after the end of the sale, as long as one placed his or her order while the sale was officially in effect.

User avatar
matrixschmatrix
Joined: Tue May 25, 2010 11:26 pm

Re: Where's My Criterion?

#803 Post by matrixschmatrix » Wed Apr 27, 2011 3:49 pm

Amazon's pretty good about that sort of thing, and if the system doesn't do it automatically and you complain to them they'll almost always just do whatever you want them to do.

User avatar
dad1153
Joined: Thu Apr 16, 2009 10:32 am
Location: New York, NY

Re: Where's My Criterion?

#804 Post by dad1153 » Wed Apr 27, 2011 11:53 pm

domino harvey wrote:Sucka, mine already arrived
I got one ("Silent Naruse: Eclipse") with two more scheduled for tomorrow ("Double Life of Veronique/Sweet Smell of Success" Blu-rays).

User avatar
Brian C
Joined: Wed Sep 16, 2009 11:58 am
Location: Chicago, IL

Re: Where's My Criterion?

#805 Post by Brian C » Thu Apr 28, 2011 12:58 pm

Got a shipping notice from Amazon. Says it's shipped via Ensenda. I've not heard of this service before - anyone with any experience with it?

User avatar
domino harvey
Dot Com Dom
Joined: Wed Jan 11, 2006 2:42 pm

Re: Where's My Criterion?

#806 Post by domino harvey » Thu Apr 28, 2011 1:32 pm


User avatar
ShellOilJunior
Joined: Tue Apr 28, 2009 7:17 am

Re: Where's My Criterion?

#807 Post by ShellOilJunior » Thu Apr 28, 2011 2:40 pm

Can't be any worse than Prestige.

User avatar
Brian C
Joined: Wed Sep 16, 2009 11:58 am
Location: Chicago, IL

Re: Where's My Criterion?

#808 Post by Brian C » Thu Apr 28, 2011 9:29 pm

Well, that sucks, especially since I live in an apartment building. Guess I have a Front Step Special coming up at some indeterminate date.

Thanks for the research, dom.

User avatar
Brian C
Joined: Wed Sep 16, 2009 11:58 am
Location: Chicago, IL

Re: Where's My Criterion?

#809 Post by Brian C » Tue May 03, 2011 12:26 pm

To follow up on Ensenda, for those wary Amazon customers out there:

1) Estimated delivery was Satuday, April 30. Tracking shows delivery attempted that day @ 12:02 (presumably Pacific time). It appears there actually was a delivery attempt at that time, judging by the caller ID on my phone, but I was not home. No delivery tag left.

2) Another delivery attempt 5/1 - Sunday - at 7:44 AM. No call, no tag.

3) Delivery 5/2 at 3:21 PM. Again, not home, although I had waited around most of the day for delivery. Package not signed for, released by driver in "mail room". Package nowhere to be found, I check building office, lobby, etc. Nothing. So I call Ensenda to ask, and get the now-familiar (to judge by Amazon user feedback here) story of "can't reach the driver right now, but he must have judged that it was safe to just leave it."

Argh.

User avatar
aox
Joined: Fri Jun 20, 2008 12:02 pm
Location: nYc

Re: Where's My Criterion?

#810 Post by aox » Tue May 03, 2011 12:35 pm

Ugh... I will happily give Amazon the $.30 they save on each of my orders if they stop using these shitty delivery services.

User avatar
Brian C
Joined: Wed Sep 16, 2009 11:58 am
Location: Chicago, IL

Re: Where's My Criterion?

#811 Post by Brian C » Tue May 03, 2011 1:03 pm

New update: customer service finally got in touch with driver (after I called back), and he left it in the common area. Customer service says they've been dealing with these issues "for a while", and that drivers are told not to leave packages in common areas, "but sometimes they do anyway."

Awesome.

User avatar
Tom Hagen
Joined: Mon Apr 14, 2008 12:35 pm
Location: Salt Lake City, Utah

Re: Where's My Criterion?

#812 Post by Tom Hagen » Tue May 03, 2011 1:23 pm

What the hell is Ensenda? It sounds like the name of a new tapas bar you'd read about in your city's free weekly indie paper.

User avatar
Napier
Joined: Wed Nov 03, 2004 9:48 am
Location: The Shire

Re: Where's My Criterion?

#813 Post by Napier » Wed May 04, 2011 4:12 pm

I ordered from the Amazon sale on 4/26. BD's of Kes, White Material, Blow Out and The Red Circle. Still not even a shipping confirmation.

User avatar
mfunk9786
Under Chris' Protection
Joined: Fri May 16, 2008 4:43 pm
Location: Philadelphia, PA

Re: Where's My Criterion?

#814 Post by mfunk9786 » Wed May 04, 2011 5:04 pm

Those are all out of stock, so that's not unusual.

User avatar
Napier
Joined: Wed Nov 03, 2004 9:48 am
Location: The Shire

Re: Where's My Criterion?

#815 Post by Napier » Wed May 04, 2011 5:57 pm

mfunk9786 wrote:Those are all out of stock, so that's not unusual.
I'm just dying to see Kes!

User avatar
TheGodfather
Joined: Sun Sep 17, 2006 4:39 pm
Location: The Netherlands

Re: Where's My Criterion?

#816 Post by TheGodfather » Tue Jun 07, 2011 3:41 am

Just received my shipping notification from planetaxel.com that the Kiss Me Deadly blu-ray has been shipped.Nice and early.

User avatar
Finch
Joined: Mon Jul 07, 2008 5:09 pm
Location: Edinburgh, UK

Re: Where's My Criterion?

#817 Post by Finch » Wed Jul 13, 2011 11:46 am

Took longer than usual but I finally received Zazie dans le Metro and Beauty and the Beast on Blu today. High and Low was shipped yesterday.

User avatar
Finch
Joined: Mon Jul 07, 2008 5:09 pm
Location: Edinburgh, UK

Re: Where's My Criterion?

#818 Post by Finch » Fri Jul 15, 2011 12:46 pm

High & Low Blu arrived today - will make for a nice double bill with Zazie:weekend viewing sorted!

User avatar
bringmesomechemicals
Joined: Fri Nov 12, 2010 4:21 pm

Re: Where's My Criterion?

#819 Post by bringmesomechemicals » Thu Aug 18, 2011 5:56 pm

I ordered Eclipse Series 5 - Late Ozu during the most recent B&N 50% off sale. It was scheduled to ship on August 17 but then I got a message saying the order was delayed, quickly followed by a cancellation. I was curious and B&N on the website lists the product but says 3-5 weeks to ship. I then checked Amazon to see what their situation was and it says they have only 1 left in stock. Usually, such a warning is accompanied by a reassurance that more are on their way, but this is curiously not the case with Late Ozu. This couldn't possibly be going out of print, could it?

User avatar
movielocke
Joined: Fri Jan 18, 2008 12:44 am

Re: Where's My Criterion?

#820 Post by movielocke » Thu Aug 18, 2011 8:37 pm

it could mean that the initial print run of late ozu has finally sold out and criterion will have to press it again.

User avatar
TheGodfather
Joined: Sun Sep 17, 2006 4:39 pm
Location: The Netherlands

Re: Where's My Criterion?

#821 Post by TheGodfather » Tue Sep 13, 2011 5:56 pm

Good news: Carlos and The Phantom Carriage are shipped. Looking forward to the latter especially.

User avatar
Professor Wagstaff
Joined: Tue Aug 24, 2010 11:27 pm

Re: Where's My Criterion?

#822 Post by Professor Wagstaff » Mon Sep 26, 2011 2:34 pm

Does anyone have suggestions about replacing missing Criterion booklets. I ordered a couple titles in the recent 50% off sale on the website and two of the DVDs came without essays. I've tried emailing Mulvaney three times over the last ten or twelve days about getting new copies and I've been ignored which surprised me. Any advice?

User avatar
domino harvey
Dot Com Dom
Joined: Wed Jan 11, 2006 2:42 pm

Re: Where's My Criterion?

#823 Post by domino harvey » Sat Nov 05, 2011 6:50 pm

Professor Wagstaff wrote:Does anyone have suggestions about replacing missing Criterion booklets. I ordered a couple titles in the recent 50% off sale on the website and two of the DVDs came without essays. I've tried emailing Mulvaney three times over the last ten or twelve days about getting new copies and I've been ignored which surprised me. Any advice?
I've got the same question, now that for the first time in my entire history of buying Criterions I've gotten a booklet-less title. Anyone?

User avatar
swo17
Joined: Tue Apr 15, 2008 10:25 am
Location: SLC, UT

Re: Where's My Criterion?

#824 Post by swo17 » Sat Nov 05, 2011 7:06 pm

I always eventually get a response emailing mulvaney@criterion.com, but last time I tried I think it took two follow-up emails (each a few weeks apart) before someone finally acknowledged me. You might also just try getting a replacement copy from wherever you got the first one. If it's B&N, call their customer service line. I resolved an issue with them just this morning, after about a 15 minute wait time, and they're sending me a replacement by express shipping.

User avatar
Professor Wagstaff
Joined: Tue Aug 24, 2010 11:27 pm

Re: Where's My Criterion?

#825 Post by Professor Wagstaff » Sat Nov 05, 2011 7:24 pm

domino harvey wrote:
Professor Wagstaff wrote:Does anyone have suggestions about replacing missing Criterion booklets. I ordered a couple titles in the recent 50% off sale on the website and two of the DVDs came without essays. I've tried emailing Mulvaney three times over the last ten or twelve days about getting new copies and I've been ignored which surprised me. Any advice?
I've got the same question, now that for the first time in my entire history of buying Criterions I've gotten a booklet-less title. Anyone?
After a few weeks without response, I posted my plea for help on the Criterion Facebook page and had a Mulvaney email within the next few hours and my booklets within days.

Post Reply