News on Criterion and Janus Films.
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carax09
- Joined: Thu Nov 04, 2004 2:22 am
- Location: This almost empty gin palace
#51
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by carax09 » Sun Sep 16, 2007 12:43 am
I'm hoping to hear that Domino's poster experience was an aberration, before I place my order. Anyone else have a poster shipped?
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tasog37
- Joined: Tue Aug 30, 2005 10:33 am
- Location: Coppell, Tx
#52
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by tasog37 » Sun Sep 16, 2007 12:50 am
carax09 wrote:Anyone else have a poster shipped?
I had the two Janus posters; they came in two posters tubes taped together securely with packaging tape. Everything came perfectly.
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domino harvey
- Dot Com Dom
- Joined: Wed Jan 11, 2006 2:42 pm
#53
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by domino harvey » Sun Sep 16, 2007 1:42 am
I emailed them about this on Thursday and have yet to hear back... I'm very disappointed in Criterion for choosing a fulfillment center that delivers this "premium" level of shipping and customer service.
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Shrew
- The Untamed One
- Joined: Tue Feb 27, 2007 2:22 am
#54
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by Shrew » Sun Sep 16, 2007 3:04 am
I got a single tube to hold my Pierrot le Fou poster, but the tube obviously got bent somewhere and busted open a bit. Still, there wasn't much damage to the poster itself.
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bjeggert82
- Joined: Thu Nov 04, 2004 9:36 pm
- Location: www.deepfocusreview.com
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Contact:
#55
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by bjeggert82 » Sun Sep 16, 2007 11:40 am
tasog37 wrote:carax09 wrote:Anyone else have a poster shipped?
I had the two Janus posters; they came in two posters tubes taped together securely with packaging tape. Everything came perfectly.
I ordered a "Grand Illusion" poster. It arrived Thursday. Paper quality is great, thick and sturdy. It looks phenomenal. I'm getting it professionally framed.
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Lino
- Joined: Wed Nov 03, 2004 6:18 am
- Location: Sitting End
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Contact:
#56
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by Lino » Tue Sep 18, 2007 1:25 pm
If I make a pre-order, does my credit card get charged at the time of the order or only when it gets a dispatchment?
Also, has anyone from Europe made any "bulky" orders yet? And if so, did you get any problems with customs?
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Subbuteo
- Joined: Wed Nov 03, 2004 2:10 am
- Location: Hampshire, UK
#57
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by Subbuteo » Tue Sep 18, 2007 1:52 pm
Lino wrote:If I make a pre-order, does my credit card get charged at the time of the order or only when it gets a dispatchment?
Also, has anyone from Europe made any "bulky" orders yet? And if so, did you get any problems with customs?
Didn't think they delivered outside of US & Canada?
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Lino
- Joined: Wed Nov 03, 2004 6:18 am
- Location: Sitting End
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Contact:
#58
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by Lino » Tue Sep 18, 2007 4:03 pm
Well, I tried to make an order and there are plenty of countries to choose from. So, yes - I guess they do.
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Tribe
- The Bastard Spawn of Hank Williams
- Joined: Tue Nov 02, 2004 7:59 pm
- Location: Toledo, Ohio
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Contact:
#59
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by Tribe » Tue Sep 18, 2007 5:10 pm
Lino wrote:If I make a pre-order, does my credit card get charged at the time of the order or only when it gets a dispatchment?
Not charged until shipped.
Tribe
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domino harvey
- Dot Com Dom
- Joined: Wed Jan 11, 2006 2:42 pm
#60
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by domino harvey » Tue Sep 18, 2007 8:39 pm
A different sort of Crit Rep finally contacted me, they're shipping me a new poster free of charge. Took a little while but I'm satisfied with how they handled their error! =D>
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Lino
- Joined: Wed Nov 03, 2004 6:18 am
- Location: Sitting End
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Contact:
#61
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by Lino » Wed Sep 19, 2007 9:00 am
Tribe wrote:Lino wrote:If I make a pre-order, does my credit card get charged at the time of the order or only when it gets a dispatchment?
Not charged until shipped.
Thank you, much appreciated!
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rmp
- Joined: Wed Sep 19, 2007 8:15 am
- Location: Canada
#62
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by rmp » Sat Sep 22, 2007 10:18 am
I really wanted to order the Pierrot le Fou poster, but now I'm a bit wary.
Although, I suppose their customer service has dealt with the problems well enough.
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domino harvey
- Dot Com Dom
- Joined: Wed Jan 11, 2006 2:42 pm
#63
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by domino harvey » Sat Sep 22, 2007 1:14 pm
I got my replacement poster yesterday via 2-day express and it came in a nice, one-piece sturdy tube! I would say order with confidence.
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domino harvey
- Dot Com Dom
- Joined: Wed Jan 11, 2006 2:42 pm
#64
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by domino harvey » Fri Oct 19, 2007 4:38 pm
Anyone else get a gift certificate for being an early shopper? Pretty neat.
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Gigi M.
- Joined: Wed Jul 06, 2005 5:09 pm
- Location: Santo Domingo, Dominican Rep
#65
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by Gigi M. » Fri Oct 19, 2007 4:45 pm
Anyone would like to comment on the store shipping policy? Do they ship early?
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eez28
- Joined: Wed Mar 14, 2007 11:51 am
- Location: Houston
#66
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by eez28 » Fri Oct 19, 2007 10:08 pm
domino harvey wrote:Anyone else get a gift certificate for being an early shopper? Pretty neat.
Yeah, it was a very nice gesture. I think i'm going to use it on Sawdust.
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Spunky714
- Joined: Thu Oct 05, 2006 10:28 pm
#67
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by Spunky714 » Wed Oct 24, 2007 11:53 pm
Gigi M. wrote:Anyone would like to comment on the store shipping policy? Do they ship early?
I placed an order for Breathless, Days of Heaven, and Under the Volcano last week. They still haven't arrived.
I called the Customer Service Line and they said they were sold out, and should be restocked soon, and my order should be shipping out on Thursday, meaning I may get it on Monday of next week at the earliest. So, no, they do not ship early.
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cdnchris
- Site Admin
- Joined: Tue Nov 02, 2004 2:45 pm
- Location: Washington
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Contact:
#68
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by cdnchris » Thu Oct 25, 2007 2:10 am
Gigi M. wrote:Anyone would like to comment on the store shipping policy? Do they ship early?
Mine shipped yesterday, the day of release.
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glaswegian tome
- Joined: Mon Sep 17, 2007 3:28 pm
#69
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by glaswegian tome » Thu Oct 25, 2007 3:20 pm
Boy, I hope that's just them working out the kinks, and not something that's going to be a regular practice....
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Jeff
- Joined: Tue Nov 02, 2004 9:49 pm
- Location: Denver, CO
#70
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by Jeff » Tue Nov 20, 2007 2:19 pm
TheThe wrote:This is a Rant / Question:
I was initially very excited when they opened up the Criterion Online Store. Then I discovered that their discount was only 20% (not too good). But then I further discovered that during September they offered an additional 10%... So I then immediately started to figure out what the total discount would be if I combined all that with a further $50 dollars off with their over-500-purchase coupon... and pretty soon it became very competitive with DVDPlanet. The trick was to order as close to $500 without going too high over. This took me a while, but I finally managed to get my order in at $503.
But as of right now I have yet to receive the promised $50 Coupon. Is anyone else in this situation? Or have people already received their first coupons?
Also, when I first placed my LARGE $503 order I was promised that I would still be able to have a Take10 percent off on whatever I bought with the $50 once it came (since it all was intended to take place in september). If they don't honor this (since this is now november) my penny-saving calculations will be off and my inner cheapskate will will feel cheated!
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Nuno
- Joined: Mon May 28, 2007 10:00 am
- Location: Lisbon, PT
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Contact:
#71
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by Nuno » Tue Nov 20, 2007 5:36 pm
It seems that the store doesn't send to other countries...
Does somebody have an idea of how I can get the poster of "Pierrot le Fou"? Thanks...
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Shrew
- The Untamed One
- Joined: Tue Feb 27, 2007 2:22 am
#72
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by Shrew » Tue Nov 20, 2007 6:28 pm
Have they also stopped their weekly deal offering 25% off? I was hoping something nice might show up in the rotation so I could use that $10 coupon.
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LightBulbFilm
- Joined: Wed Nov 16, 2005 5:11 pm
- Location: Florida
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Contact:
#73
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by LightBulbFilm » Tue Nov 20, 2007 7:43 pm
domino harvey wrote:Anyone else get a gift certificate for being an early shopper? Pretty neat.
Woah I just noticed this. I may have already thrown the box away... Where was this certificate? I placed my order the first week the store went up.
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eez28
- Joined: Wed Mar 14, 2007 11:51 am
- Location: Houston
#74
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by eez28 » Tue Nov 20, 2007 7:52 pm
Shrew wrote:Have they also stopped their weekly deal offering 25% off? I was hoping something nice might show up in the rotation so I could use that $10 coupon.
I was waiting to do the same thing.
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Shrew
- The Untamed One
- Joined: Tue Feb 27, 2007 2:22 am
#75
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by Shrew » Tue Nov 20, 2007 9:45 pm
domino harvey wrote:
Anyone else get a gift certificate for being an early shopper? Pretty neat.
Woah I just noticed this. I may have already thrown the box away... Where was this certificate? I placed my order the first week the store went up.
It wasn't a tangible item, but a code for $10 off that they would have sent you separately in an e-mail.