Criterion Collection Store

The scuttlebutt on Criterion, Eclipse, and Janus Films. Lists and polls are STRONGLY discouraged.
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carax09
Joined: Thu Nov 04, 2004 2:22 am
Location: This almost empty gin palace

#51 Post by carax09 » Sun Sep 16, 2007 12:43 am

I'm hoping to hear that Domino's poster experience was an aberration, before I place my order. Anyone else have a poster shipped?

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tasog37
Joined: Tue Aug 30, 2005 10:33 am
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#52 Post by tasog37 » Sun Sep 16, 2007 12:50 am

carax09 wrote:Anyone else have a poster shipped?
I had the two Janus posters; they came in two posters tubes taped together securely with packaging tape. Everything came perfectly.

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domino harvey
Dot Com Dom
Joined: Wed Jan 11, 2006 2:42 pm

#53 Post by domino harvey » Sun Sep 16, 2007 1:42 am

I emailed them about this on Thursday and have yet to hear back... I'm very disappointed in Criterion for choosing a fulfillment center that delivers this "premium" level of shipping and customer service.

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Shrew
The Untamed One
Joined: Tue Feb 27, 2007 2:22 am

#54 Post by Shrew » Sun Sep 16, 2007 3:04 am

I got a single tube to hold my Pierrot le Fou poster, but the tube obviously got bent somewhere and busted open a bit. Still, there wasn't much damage to the poster itself.

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bjeggert82
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#55 Post by bjeggert82 » Sun Sep 16, 2007 11:40 am

tasog37 wrote:
carax09 wrote:Anyone else have a poster shipped?
I had the two Janus posters; they came in two posters tubes taped together securely with packaging tape. Everything came perfectly.
I ordered a "Grand Illusion" poster. It arrived Thursday. Paper quality is great, thick and sturdy. It looks phenomenal. I'm getting it professionally framed.

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Lino
"Without obsession, life is nothing"
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#56 Post by Lino » Tue Sep 18, 2007 1:25 pm

If I make a pre-order, does my credit card get charged at the time of the order or only when it gets a dispatchment?

Also, has anyone from Europe made any "bulky" orders yet? And if so, did you get any problems with customs?

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Subbuteo
Joined: Wed Nov 03, 2004 2:10 am
Location: Hampshire, UK

#57 Post by Subbuteo » Tue Sep 18, 2007 1:52 pm

Lino wrote:If I make a pre-order, does my credit card get charged at the time of the order or only when it gets a dispatchment?

Also, has anyone from Europe made any "bulky" orders yet? And if so, did you get any problems with customs?
Didn't think they delivered outside of US & Canada?

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Lino
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#58 Post by Lino » Tue Sep 18, 2007 4:03 pm

Well, I tried to make an order and there are plenty of countries to choose from. So, yes - I guess they do.

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Tribe
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#59 Post by Tribe » Tue Sep 18, 2007 5:10 pm

Lino wrote:If I make a pre-order, does my credit card get charged at the time of the order or only when it gets a dispatchment?
Not charged until shipped.

Tribe

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domino harvey
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#60 Post by domino harvey » Tue Sep 18, 2007 8:39 pm

A different sort of Crit Rep finally contacted me, they're shipping me a new poster free of charge. Took a little while but I'm satisfied with how they handled their error! =D>

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Lino
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#61 Post by Lino » Wed Sep 19, 2007 9:00 am

Tribe wrote:
Lino wrote:If I make a pre-order, does my credit card get charged at the time of the order or only when it gets a dispatchment?
Not charged until shipped.
Thank you, much appreciated!

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rmp
Joined: Wed Sep 19, 2007 8:15 am
Location: Canada

#62 Post by rmp » Sat Sep 22, 2007 10:18 am

I really wanted to order the Pierrot le Fou poster, but now I'm a bit wary.

Although, I suppose their customer service has dealt with the problems well enough.

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domino harvey
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#63 Post by domino harvey » Sat Sep 22, 2007 1:14 pm

I got my replacement poster yesterday via 2-day express and it came in a nice, one-piece sturdy tube! I would say order with confidence.

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domino harvey
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#64 Post by domino harvey » Fri Oct 19, 2007 4:38 pm

Anyone else get a gift certificate for being an early shopper? Pretty neat.

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Gigi M.
Joined: Wed Jul 06, 2005 5:09 pm
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#65 Post by Gigi M. » Fri Oct 19, 2007 4:45 pm

Anyone would like to comment on the store shipping policy? Do they ship early?

eez28
Joined: Wed Mar 14, 2007 11:51 am
Location: Houston

#66 Post by eez28 » Fri Oct 19, 2007 10:08 pm

domino harvey wrote:Anyone else get a gift certificate for being an early shopper? Pretty neat.
Yeah, it was a very nice gesture. I think i'm going to use it on Sawdust.

Spunky714
Joined: Thu Oct 05, 2006 10:28 pm

#67 Post by Spunky714 » Wed Oct 24, 2007 11:53 pm

Gigi M. wrote:Anyone would like to comment on the store shipping policy? Do they ship early?
I placed an order for Breathless, Days of Heaven, and Under the Volcano last week. They still haven't arrived.

I called the Customer Service Line and they said they were sold out, and should be restocked soon, and my order should be shipping out on Thursday, meaning I may get it on Monday of next week at the earliest. So, no, they do not ship early.

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cdnchris
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#68 Post by cdnchris » Thu Oct 25, 2007 2:10 am

Gigi M. wrote:Anyone would like to comment on the store shipping policy? Do they ship early?
Mine shipped yesterday, the day of release.

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glaswegian tome
Joined: Mon Sep 17, 2007 3:28 pm

#69 Post by glaswegian tome » Thu Oct 25, 2007 3:20 pm

Boy, I hope that's just them working out the kinks, and not something that's going to be a regular practice....

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Jeff
Joined: Tue Nov 02, 2004 9:49 pm
Location: Denver, CO

#70 Post by Jeff » Tue Nov 20, 2007 2:19 pm

TheThe wrote:This is a Rant / Question:

I was initially very excited when they opened up the Criterion Online Store. Then I discovered that their discount was only 20% (not too good). But then I further discovered that during September they offered an additional 10%... So I then immediately started to figure out what the total discount would be if I combined all that with a further $50 dollars off with their over-500-purchase coupon... and pretty soon it became very competitive with DVDPlanet. The trick was to order as close to $500 without going too high over. This took me a while, but I finally managed to get my order in at $503.

But as of right now I have yet to receive the promised $50 Coupon. Is anyone else in this situation? Or have people already received their first coupons?

Also, when I first placed my LARGE $503 order I was promised that I would still be able to have a Take10 percent off on whatever I bought with the $50 once it came (since it all was intended to take place in september). If they don't honor this (since this is now november) my penny-saving calculations will be off and my inner cheapskate will will feel cheated! :shock:

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Nuno
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#71 Post by Nuno » Tue Nov 20, 2007 5:36 pm

It seems that the store doesn't send to other countries...
Does somebody have an idea of how I can get the poster of "Pierrot le Fou"? Thanks...

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Shrew
The Untamed One
Joined: Tue Feb 27, 2007 2:22 am

#72 Post by Shrew » Tue Nov 20, 2007 6:28 pm

Have they also stopped their weekly deal offering 25% off? I was hoping something nice might show up in the rotation so I could use that $10 coupon.

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LightBulbFilm
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#73 Post by LightBulbFilm » Tue Nov 20, 2007 7:43 pm

domino harvey wrote:Anyone else get a gift certificate for being an early shopper? Pretty neat.
Woah I just noticed this. I may have already thrown the box away... Where was this certificate? I placed my order the first week the store went up.

eez28
Joined: Wed Mar 14, 2007 11:51 am
Location: Houston

#74 Post by eez28 » Tue Nov 20, 2007 7:52 pm

Shrew wrote:Have they also stopped their weekly deal offering 25% off? I was hoping something nice might show up in the rotation so I could use that $10 coupon.
I was waiting to do the same thing.

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Shrew
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#75 Post by Shrew » Tue Nov 20, 2007 9:45 pm

domino harvey wrote:
Anyone else get a gift certificate for being an early shopper? Pretty neat.


Woah I just noticed this. I may have already thrown the box away... Where was this certificate? I placed my order the first week the store went up.
It wasn't a tangible item, but a code for $10 off that they would have sent you separately in an e-mail.

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