Where's My Arrow Order?

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Paul Moran
Joined: Wed Nov 03, 2004 1:06 pm
Location: UK

Re: Where's My Arrow Order?

#226 Post by Paul Moran » Thu Mar 31, 2016 4:38 pm

My flash sale order of seven BDs is still stuck in the warehouse, probably because two of them are now shown as "awaiting stock", even though all seven were supposed to be in stock when I placed my order. It's my own stupid fault, of course. After a similar experience two sales back, I vowed never again to put more than two items in one order - there's no minimum order value for free shipping in UK - and that worked out very well for the sale before this one! I shouldn't really get upset - it will take me several weeks to get through the Arrow and Eureka sale BDs that have already arrived - but I 'd just feel happier if they were sitting on my shelf instead of on Arrow's. :)

UPDATE: Eventually shipped on Monday, 11 April.
UPDATE 2: And arrived Friday, 15 April.
Last edited by Paul Moran on Fri Apr 15, 2016 3:48 pm, edited 2 times in total.

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Oedipax
Joined: Wed Nov 03, 2004 8:48 am
Location: Atlanta

Re: Where's My Arrow Order?

#227 Post by Oedipax » Thu Mar 31, 2016 9:20 pm

rwaits wrote:Fassbinder box just arrived in Atlanta in perfect condition. What a gorgeous box set!
Jeez, still nothing for me in Atlanta. Beginning to get a little concerned now, although given that another thing I ordered recently (that did have tracking on it) made several laps around Atlanta between various sorting facilities for about 3 unnecessary days, maybe it's just more of that.

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jindianajonz
Jindiana Jonz Abrams
Joined: Wed Oct 12, 2011 8:11 pm

Re: Where's My Arrow Order?

#228 Post by jindianajonz » Fri Apr 01, 2016 12:07 pm

California still waiting too

Yakushima
Joined: Mon Dec 01, 2008 1:42 am
Location: US

Re: Where's My Arrow Order?

#229 Post by Yakushima » Fri Apr 01, 2016 12:38 pm

Got mine in New Jersey.

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subliminac
Joined: Sun Jul 17, 2005 1:21 am
Location: Columbus, OH

Re: Where's My Arrow Order?

#230 Post by subliminac » Fri Apr 01, 2016 1:44 pm

Mine arrived in Ohio this morning, although according to the Arrow store webpage its still at the warehouse.

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Oedipax
Joined: Wed Nov 03, 2004 8:48 am
Location: Atlanta

Re: Where's My Arrow Order?

#231 Post by Oedipax » Sat Apr 02, 2016 11:12 pm

Finally arrived for me in Atlanta yesterday (and with all the discs, too).

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hearthesilence
Joined: Fri Mar 04, 2005 4:22 am
Location: NYC

Re: Where's My Arrow Order?

#232 Post by hearthesilence » Sat Apr 02, 2016 11:34 pm

Mine arrived with all discs.

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senseabove
Joined: Wed Dec 02, 2015 3:07 am

Re: Where's My Arrow Order?

#233 Post by senseabove » Mon Apr 11, 2016 12:34 pm

Ordered the Fassbinder box when the set's page said they were waiting on stock. Now the set's page says in stock, but my order is still "At Warehouse." Should I pester them about it, or are they just a bit slow about updating order status?

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mistakaninja
Joined: Thu Aug 15, 2013 5:15 pm

Re: Where's My Arrow Order?

#234 Post by mistakaninja » Mon Apr 11, 2016 2:40 pm

I ordered one on the 24th but got a dispatch email this afternoon, so they're getting to them now.

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senseabove
Joined: Wed Dec 02, 2015 3:07 am

Re: Where's My Arrow Order?

#235 Post by senseabove » Mon Apr 11, 2016 2:48 pm

No email, but I just checked again and mine has been marked as shipped on their site, too! Hooray!

neal
Joined: Fri Dec 02, 2005 11:44 pm
Location: NY, USA

Re: Where's My Arrow Order?

#236 Post by neal » Sun Jun 12, 2016 9:04 am

For the second time in about my last four orders from Arrow, a shipment of mine seems to have disappeared. The first time was the Rivette set, with which lots of people seemed to have issues. They had to ship me a second one because the first never arrived. Now, I've used rewards points on the Battles Without Honour and Humanity set, and it's been a month since they say they shipped the set, and it hasn't arrived.

How much longer would you all be inclined to wait before reaching out to them? Since it only cost me "points," should I just write it off and stop ordering from Arrow directly? As much as I want the set, I imagine that the margins on these things aren't great enough that continually shipping out replacement sets doesn't hurt (especially with shipping to the US).

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Michael Kerpan
Spelling Bee Champeen
Joined: Wed Nov 03, 2004 1:20 pm
Location: New England
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Re: Where's My Arrow Order?

#237 Post by Michael Kerpan » Sun Jun 12, 2016 12:44 pm

Mine was supposedly sent out June 3. I wonder how long it will take for this to show up (Royal Mail small packet).

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Michael Kerpan
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Re: Where's My Arrow Order?

#238 Post by Michael Kerpan » Fri Jun 24, 2016 12:18 am

21 days after supposed shipment and still waiting on my Arrow order. At what point do I need to contact them regarding a possible lost shipment? 4 weeks? 6 weeks?

neal
Joined: Fri Dec 02, 2005 11:44 pm
Location: NY, USA

Re: Where's My Arrow Order?

#239 Post by neal » Sun Jun 26, 2016 1:16 pm

Michael Kerpan wrote:21 days after supposed shipment and still waiting on my Arrow order. At what point do I need to contact them regarding a possible lost shipment? 4 weeks? 6 weeks?
I just hit 6 weeks waiting for my order. I'm going to email them today. I feel a little bad, because this is the second time in the last 12 months, but I'm not prepared to just write it off. It may impact my ordering from them directly in the future, though-- not because I don't want to support them, but because I don't want to keep costing them extra product.

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Michael Kerpan
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Re: Where's My Arrow Order?

#240 Post by Michael Kerpan » Tue Jun 28, 2016 11:09 am

FWIW -- my set finally arrived (in fine shape)

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TMDaines
Joined: Wed Nov 11, 2009 1:01 pm
Location: Stretford, Manchester

Re: Where's My Arrow Order?

#241 Post by TMDaines » Fri Jul 08, 2016 11:59 am

Anyone had their sale order shipped yet?

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perkizitore
Joined: Thu Jul 10, 2008 3:29 pm
Location: OOP is the only answer

Re: Where's My Arrow Order?

#242 Post by perkizitore » Fri Jul 08, 2016 12:10 pm

Nope, and I am really anxious to get the Taviani set!

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Drucker
Your Future our Drucker
Joined: Wed May 18, 2011 9:37 am

Re: Where's My Arrow Order?

#243 Post by Drucker » Fri Jul 08, 2016 12:19 pm

Yes, and I'm in the USA! Placed my order on June 28 and had films arrive earlier this week. FYI, I ordered the Allen set and Hangman Also Die with my order, so orders are not being held-up if they included pre-orders it seems.

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kuzine
Joined: Tue Dec 13, 2005 9:37 am

Re: Where's My Arrow Order?

#244 Post by kuzine » Fri Jul 08, 2016 12:28 pm

Same here (mainland EU), ordered on June 28 and arrived middle of the week.

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Ribs
Joined: Fri Jun 13, 2014 1:14 pm

Re: Where's My Arrow Order?

#245 Post by Ribs » Fri Jul 08, 2016 2:19 pm

My stuff shipped the day after I ordered them, which was the first day of the sale. No sign of them here in the US as yet. My Taviani set which was ordered in the Spring sale shipped yesterday though.

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Jean-Luc Garbo
Joined: Thu Dec 09, 2004 1:55 am
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Re: Where's My Arrow Order?

#246 Post by Jean-Luc Garbo » Wed Jul 13, 2016 2:20 pm

I just received the Taviani box and it looks wonderful! Arrow packaged it with great care so it arrived perfectly. It was shipped to my work address so I haven't dug into it but hopefully everyone else will receive theirs soon.

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Ribs
Joined: Fri Jun 13, 2014 1:14 pm

Re: Where's My Arrow Order?

#247 Post by Ribs » Wed Jul 13, 2016 2:28 pm

Yeah, I got mine here in the US today too. Still no sign of my stuff ordered the first day of the sale (that shipped a week earlier) though...

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matrixschmatrix
Joined: Tue May 25, 2010 11:26 pm

Re: Where's My Arrow Order?

#248 Post by matrixschmatrix » Fri Jul 22, 2016 9:54 am

Has anyone gotten their sale orders yet? I'm starting to get nervous.

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Drucker
Your Future our Drucker
Joined: Wed May 18, 2011 9:37 am

Re: Where's My Arrow Order?

#249 Post by Drucker » Fri Jul 22, 2016 10:01 am

Yes a month ago.

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domino harvey
Dot Com Dom
Joined: Wed Jan 11, 2006 2:42 pm

Re: Where's My Arrow Order?

#250 Post by domino harvey » Fri Jul 22, 2016 10:34 am

If you had any preorders, they're going to hold your whole order til they get that title in

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