Where's My Arrow Order?

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Oedipax
Joined: Wed Nov 03, 2004 8:48 am
Location: Atlanta

Re: Where's My Arrow Order?

#326 Post by Oedipax » Wed Jan 24, 2018 10:51 pm

I just realized going through my outstanding pre-orders on Arrow's site that I never actually received Eight Hours Don't Make A Day, pre-ordered back in April 2017... sent them an email about it.

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Oedipax
Joined: Wed Nov 03, 2004 8:48 am
Location: Atlanta

Re: Where's My Arrow Order?

#327 Post by Oedipax » Mon Jan 29, 2018 8:09 pm

Oedipax wrote:I just realized going through my outstanding pre-orders on Arrow's site that I never actually received Eight Hours Don't Make A Day, pre-ordered back in April 2017... sent them an email about it.
No response from Arrow, but I did just receive 2 copies of the Jia Zhangke box set despite only ordering/paying for 1 ¯\_(ツ)_/¯

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W0rldofsound
Joined: Tue Feb 02, 2016 9:15 pm
Location: Chicago
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Re: Where's My Arrow Order?

#328 Post by W0rldofsound » Mon Jan 29, 2018 9:07 pm

Got my order from 1/9, still waiting on the two orders from 1/2, I'm afraid they may have been crushed to death
Ashirg wrote:My order that was shipped on 1/2 finally arrived yesterday.
[/quote]

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NABOB OF NOWHERE
Joined: Thu Sep 01, 2005 12:30 pm
Location: Brandywine River

Re: Where's My Arrow Order?

#329 Post by NABOB OF NOWHERE » Fri Feb 23, 2018 3:26 am

Anyone had shipping confirmation on the Godard /Gorin box?

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Cronenfly
Joined: Thu Jul 19, 2007 12:04 pm

Re: Where's My Arrow Order?

#330 Post by Cronenfly » Fri Mar 02, 2018 5:01 pm

Has anyone been experiencing delays with the new shipping service? I had no problems with the old site but I just had an order that took two months to arrive and another couple that seem like they might take just as long. I want to buy from Arrow directly but the erratic wait times are a pain.

The Godard Gorin box came promptly though, shipped February 15 and arrived March 1.

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Oedipax
Joined: Wed Nov 03, 2004 8:48 am
Location: Atlanta

Re: Where's My Arrow Order?

#331 Post by Oedipax » Fri Mar 02, 2018 5:18 pm

NABOB OF NOWHERE wrote:Anyone had shipping confirmation on the Godard /Gorin box?
I never got a shipping notice, but it did show up on Monday or Tuesday of this week.

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fdm
Joined: Fri Apr 21, 2006 1:25 pm

Re: Where's My Arrow Order?

#332 Post by fdm » Fri Mar 02, 2018 5:50 pm

I think I read that Arrow may have dropped that new shipping service. (My only recent order was after Christmas during the last sale and I decided to pay extra, which ended up taking about a week. Otherwise I could still be waiting...) And things do seem to be arriving pretty quickly again now...

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Ribs
Joined: Fri Jun 13, 2014 1:14 pm

Re: Where's My Arrow Order?

#333 Post by Ribs » Fri Mar 02, 2018 7:27 pm

If you ordered on the old site, you would not get a shipping notice for the new site.

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Lowry_Sam
Joined: Mon Jul 05, 2010 3:35 pm
Location: San Francisco, CA

Re: Where's My Arrow Order?

#334 Post by Lowry_Sam » Fri Jun 08, 2018 10:07 pm

So how many months does a package have to be missing for Arrow to either replace it or give you your money back? I've already emailed them twice that the order I placed on April 5 hasn't arrived yet. First time I heard that it had to be six weeks (I also asked why I didn't receive any delivery confirmation number from them if it had in fact shipped already which it supposedly had) & after 2nd time asking (well after 6 weeks) I've received no reply from customer service. I also never received any response as to why I didn't receive any points for my order. Have they stopped the points program? Given the size of my order, I would have expected at least something by now. Should I just complain to my credit card company & order everything again through Amazon? Is Arrow usually this negligent?
  • EIGHT HOURS DON'T MAKE A DAY DUAL FORMAT FCD1537 25/09/2017 LIMITED EDITION 1
    WOODY ALLEN: SIX FILMS - 1971 - 1978 BLU-RAY FCD1278 03/10/2016 LIMITED EDITION 1
    THE BLUE DAHLIA BLU-RAY FCD1360 19/09/2016 BLU-RAY 1
    THE GLASS KEY BLU-RAY FCD1361 19/09/2016 BLU-RAY 1
    THE SORROW AND THE PITY BLU-RAY FCD1453 26/06/2017 BLU-RAY 1
    THE VOICE OF THE MOON DUAL FORMAT FCD1601 30/10/2017 DUAL FORMAT 1
    THE TREE OF WOODEN CLOGS DUAL FORMAT FCD1551 28/08/2017 DUAL FORMAT 1
    THE LOVE OF A WOMAN DUAL FORMAT FCD1561 21/08/2017 DUAL FORMAT 1
    TOUT VA BIEN DUAL FORMAT FCD1535 28/08/2017 DUAL FORMAT 1
    SPOTLIGHT ON A MURDERER DUAL FORMAT FCD1513 29/05/2017 DUAL FORMAT 1
    TOO LATE FOR TEARS DUAL FORMAT FCD1326 13/06/2016 DUAL FORMAT 1
    WOMAN ON THE RUN DUAL FORMAT FCD1327 13/06/2016 DUAL FORMAT 1
    LA GRANDE BOUFFE DUAL FORMAT FCD1134 17/08/2015 DUAL FORMAT 1
    THE OX-BOW INCIDENT DUAL FORMAT FCD1334 04/07/2016 DUAL FORMAT 1
So has anyone else still not received their order from the sale or a response from customer service?

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domino harvey
Dot Com Dom
Joined: Wed Jan 11, 2006 2:42 pm

Re: Where's My Arrow Order?

#335 Post by domino harvey » Fri Jun 08, 2018 10:49 pm

Email them once more, explain the circumstances, explain that you're about to complain to the CC, and mention that you post here and will be commenting publicly on how they treat your request. I suspect you will get a response

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fdm
Joined: Fri Apr 21, 2006 1:25 pm

Re: Where's My Arrow Order?

#336 Post by fdm » Sat Jun 09, 2018 4:10 am

Aside from not packing my order very well last time, which I think was some kind of oversight fluke for just my order (why me?), or at least I hope it was, it otherwise seems quite well worth it to pay the extra for tracked shipping, which I recall added just £1 to the total shipping price (my order being not all that dissimilar in content type to Lowry_Sam's, a couple box sets, about half a dozen other titles). Once your tracked order ships it arrives in a couple days and the waiting is over and done with. Sure beats two months.

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Ribs
Joined: Fri Jun 13, 2014 1:14 pm

Re: Where's My Arrow Order?

#337 Post by Ribs » Sat Jun 09, 2018 9:43 am

Points are dispensed when orders ship, but you now get 0 points for any discounted items, which I believe that entire order fits under.

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Lowry_Sam
Joined: Mon Jul 05, 2010 3:35 pm
Location: San Francisco, CA

Re: Where's My Arrow Order?

#338 Post by Lowry_Sam » Mon Jun 11, 2018 5:24 pm

Well I finally found out that it was sent (a while ago) via Fed Ex & Fed Ex just sat on it & sent it back (because they refuse to deliver to a PO Box) & now no one can find it. Why do people use Fed Ex? They are the worst. Almost every shipment I've had with them ends up lost or damaged or takes 3x as long as it's supposed to.

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Drucker
Your Future our Drucker
Joined: Wed May 18, 2011 9:37 am

Re: Where's My Arrow Order?

#339 Post by Drucker » Sun Aug 26, 2018 1:11 pm

Have people received their Arrow orders from the last sale yet in the USA? I realize that I placed an order for 10 discs or so on 7/25. Didn't realize it's already been a month.

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Morbii
Joined: Sat Nov 27, 2004 3:38 am

Re: Where's My Arrow Order?

#340 Post by Morbii » Sun Aug 26, 2018 1:31 pm

Yes, I actually received 4 separate packages (2 orders) via FedEx Overnight (!!!) by using the cheapest shipping.

An aside:
In fact, I actually got 5 packages, but the 5th one was a duplicate in the order of a few hundred dollars (!!!!!). I missed it at the door and contacted Arrow customer service who had NO IDEA they’d sent the package twice, and told me they’d try to recall it. It sat at an access point for a while and then became an exception that now says “pending”, so who knows if they’ll ever get it back. Anyway, I’d rather extra packages than none at all...

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willoneill
Joined: Wed Mar 18, 2009 10:10 am
Location: Ottawa, Ontario, Canada

Re: Where's My Arrow Order?

#341 Post by willoneill » Sun Aug 26, 2018 7:43 pm

Drucker wrote:
Sun Aug 26, 2018 1:11 pm
Have people received their Arrow orders from the last sale yet in the USA? I realize that I placed an order for 10 discs or so on 7/25. Didn't realize it's already been a month.
I'm in Canada and haven't received my order yet. Placed it on 7/25 as well.

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jazzo
Joined: Sun Nov 17, 2013 12:02 am

Re: Where's My Arrow Order?

#342 Post by jazzo » Sun Aug 26, 2018 9:31 pm

Also in Canada, and also placed an order around that time, but I received it a couple of weeks ago.

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jazzo
Joined: Sun Nov 17, 2013 12:02 am

Re: Where's My Arrow Order?

#343 Post by jazzo » Sun Aug 26, 2018 9:31 pm

Also in Canada, and also placed an order around that time, but I received it a couple of weeks ago.

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jazzo
Joined: Sun Nov 17, 2013 12:02 am

Re: Where's My Arrow Order?

#344 Post by jazzo » Sun Aug 26, 2018 9:31 pm

Also in Canada, and also placed an order around that time, but I received it a couple of weeks ago.

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