Arrow: Cheapest Prices/Best Places to Buy/Pre-Orders/Deals

[nicolas]

might have been before then that I last got charged import fees, true. but never had them deliver this quickly, even as recently as a couple months ago

With me, it‘s never less than 10 days but usually two weeks for US shipments and 7-10 days for UK. Really strange re. your anomaly and especially during busy season but hopefully this is a new trend.

[Cash Flagg]

Are there any Gold Backers left here? I have yet to receive (and no shipping notification from Informed Delivery) the non-LEs of Starfighter and Crimson Rivers 4Ks, nor Last Video Store or The Addiction.

[Grand Wazoo]

I'm one. Arrow seems to have stopped sending non-LE editions to gold backers in the past year for whatever reason. My last shipment was for Shaw Brother vol. 3 a few weeks back, nothing since.

[Yakushima]

I'm one. Arrow seems to have stopped sending non-LE editions to gold backers in the past year for whatever reason. My last shipment was for Shaw Brother vol. 3 a few weeks back, nothing since.

Same here. Wonder if this was it.

[Grand Wazoo]

I'm one. Arrow seems to have stopped sending non-LE editions to gold backers in the past year for whatever reason. My last shipment was for Shaw Brother vol. 3 a few weeks back, nothing since.

Same here. Wonder if this was it.

Technically don't they owe us releases through April 2025?

[Cash Flagg]

You'd think they could at least finish out the year! I send a PM on their Facebook page, as I didn't want to waste my time with their useless 3rd-party US customer 'service', but I guess they use the same folks for their FB page, as the response showed they had no idea what I was talking about.

[Yakushima]

You'd think they could at least finish out the year! I send a PM on their Facebook page, as I didn't want to waste my time with their useless 3rd-party US customer 'service', but I guess they use the same folks for their FB page, as the response showed they had no idea what I was talking about.

Thank you for checking with them. It is too bad if this is how it ends, but we the gold backers did have a good run. I never thought Arrow would last for ten years!

[Grand Wazoo]

It feels silly to complain given what riches we've gotten for ten years, but it really should be all titles through March given what the deal was and at least finishing out the 2024 releases if they were to claim they meant calendar year vs. 12 month span from when it all began. It makes less sense to end it now.

Might be worth contacting MVD and seeing if they had any info. They have been the best customer service I've experienced when I had a few shipping issues with this plan over the years.

Re: Arrows FB customer service, I received a defective disc in the Enter The Video Store set (like an actual dent in the disc which prevented it from playing, so clearly a manufacturer's error) and tried to just get a replacement for that disc alone. I explained I didnt have a receipt they requested since I'm a Gold Backer, though I sent my initial Indiegogo contribution receipt. It seemed to cycle through 5 people on different messages until someone understood what I said, admitted they couldn't send single discs from multipack sets but very kindly offered to send a full replacement set to cover the one damaged disc. They asked for my address and everything, then simply fell off the planet and no one at Arrow ever responded to me again when I checked on it over a month later and numerous times after. They never sent the replacement.

[Cash Flagg]

They’re right on it!

I apologize for the inconvenience caused.

To further our investigation so that we can get this resolved, I have raised this with our Operations Team.

Please allow 3-5 working days for an update.

At least the automated boilerplate response didn’t add ‘I know this must be frustrating for you’, as my empathetic call center friends at Amazon often comfort me with.

[Matt]

I had to interact with a Wayfair chatbot the other day and it said "I know this is not the answer you wanted to hear."

[Cash Flagg]

Aha! Informed Delivery shows a Pottstown package label created today, so assumedly that's at least Addiction and Last Video Store (and hopefully Demolition Man).

[Yakushima]

Aha! Informed Delivery shows a Pottstown package label created today, so assumedly that's at least Addiction and Last Video Store (and hopefully Demolition Man).

Thank you for the update, Cash Flagg! That's good news!