The Criterion Channel -- Technical Issues and Questions

[Buttery Jeb]

Some people on twitter have commented on taking a survey from the Criterion Channel that reportedly asked a lot of questions about Mubi. Anyone here get the survey?

Got a link to the survey. Tried to click it; but all I got was a Thank You message saying my $25 gift card would be sent out soon.

[dwk]

No, I didn't get an invite.

I did. It was pretty lengthy and mostly about "brand" and streaming.

Did you get the impression that they were thinking about merging with MUBI?

[domino harvey]

I used to write and analyze surveys for a living. If someone can share the questions, I can give an informed opinion on what they’re actually trying to figure out

[denti alligator]

No questions about MUBI. They asked what streaming services I have used. There were only two, and all the questions had to do with those two. MUBI was on the list, to be sure. But since I didn’t select it, I didn’t get asked about it.

[Roger Ryan]

Some people on twitter have commented on taking a survey from the Criterion Channel that reportedly asked a lot of questions about Mubi. Anyone here get the survey?

Got a link to the survey. Tried to click it; but all I got was a Thank You message saying my $25 gift card would be sent out soon.

Same thing happened to me; I was starting to think it was a phishing scam.

[dwk]

No questions about MUBI. They asked what streaming services I have used. There were only two, and all the questions had to do with those two. MUBI was on the list, to be sure. But since I didn’t select it, I didn’t get asked about it.

That makes sense, I assume the people that were posting about a lot of questions about MUBI said that was a service they used.

[yoloswegmaster]

I'm a subscriber but I didn't get an email. Can't believe they are discriminating against Canadians. Smells like racism to me.

More important question is if anyone else is having trouble playing a film on Firefox? I haven't been able to watch anything for the last couple of days.

[dwk]

This reddit post has steps to fix the Firefox issue

[denti alligator]

By the way, I'm not a subscriber. I subscribed once, for a brief period.

[yoloswegmaster]

This reddit post has steps to fix the Firefox issue

It works now. Thanks!

By the way, I'm not a subscriber. I subscribed once, for a brief period.

SpoilerShow

[Boosmahn]

Since I subscribe to both the Channel and MUBI, I'll post the questions if I get a link (I'm in the U.S., so it might not be linked to one's region).

[Luke M]

Has anyone received the $25 gift certificate from the survey yet?

[denti alligator]

I have not.

EDIT: Just got it.

[Matt]

Does anyone else have problems getting constantly logged out of the app on Apple TV? I reported it to their support (which goes straight to Vimeo), but they told me no one else has reported this problem. Their solution was to make sure I had the tvOS and the app updated (which I already told them I had done) and to send them a screenshot of the problem (like, what? The login screen?).

[bottlesofsmoke]

Does anyone else have problems getting constantly logged out of the app on Apple TV? I reported it to their support (which goes straight to Vimeo), but they told me no one else has reported this problem. Their solution was to make sure I had the tvOS and the app updated (which I already told them I had done) and to send them a screenshot of the problem (like, what? The login screen?).

At least for me, this seems to be an Apple TV problem rather than one with the Criterion Channel app. I’ve noticed that certain apps are frequently logged out on my Apple TV, Criterion included, but not on other devices. We have a Fire Stick that we use for traveling, meaning it goes many months at a time without use, and all the apps remain logged in. That’s about the only advantage it has over the Apple TV though.